Refund and Return Policy
Effective Date: June 22, 2025
Thank you for shopping with us. Every item is printed to order through our print-on-demand partner. Because each piece is custom created specifically for you, our ability to accept returns or exchanges is limited. Please read our policy carefully before placing your order.
No Returns or Exchanges
Because each print is made specifically upon ordering, we do not accept returns or exchanges for buyer’s remorse or change of mind. Please double-check your shipping address and order details before completing checkout.
Damaged, Misprinted, or Defective Items
If your item arrives damaged, misprinted, or defective, we will gladly arrange a replacement at no extra cost. Please contact us at rob@reelnegative.com within 7 days of delivery with the following details:
- Your order number
- A brief description of the issue
- Clear photos showing the damage/defect and the packaging
Once verified, we will submit a replacement order to our print partner immediately.
Shipping & Delivery Issues
Once an order ships, transit is handled directly by the carrier (such as USPS or Printful’s local partners). We are not responsible for delivery failures resulting from:
- Incorrect or incomplete addresses provided at checkout
- Missed delivery attempts or non-pickup
- Packages marked as “Delivered” by the carrier
For transit or delivery disputes, please contact the carrier directly with your tracking number.
Processing & Production Times
- Production Time: Up to 7 business days
- Delivery Time: Typically within 2 weeks
If your package has not arrived after 14 business days, reach out to rob@reelnegative.com and we will investigate the status with our printer.
